Frequently Asked Questions

We offer troubleshooting support by phone or email to help get you back up and running as quickly as possible. If the issue turns out to be a warranty matter, we'll help coordinate with the manufacturer and advocate on your behalf throughout the process. We don't just hand you a phone number and send you on your way, our goal is to do as much as we can on our end first and make sure you're taken care of every step of the way. Reach out to our team by phone or email to get started.

We're not engineers, but we have years of experience in the battery and solar market and can help you select the right products for your setup. Tell us what you're working with: your power needs, the appliances you're running, any code requirements, the size of your setup, and we'll take it from there. It doesn't matter if you're an experienced installer or brand new to this. We'll ask the right follow-up questions and help you size your battery bank, match components, and make sure everything is compatible. We keep the conversation going until we're both confident you're getting what you need.

Yes, partial or full systems, we can help you put it all together. Just reach out and tell us about your project and we'll help you navigate the component selection process based on your specific needs and goals.

We include all manufacturer-provided documentation and diagrams with your order. Because we are not licensed engineers, we don't create custom wiring diagrams for individual setups. That said, our team can help answer general questions about how your components work together during the ordering process.

Yes, if you run into issues after your purchase, our team is available by phone or email to help troubleshoot. We don't just disappear after the sale. We'll work with you to diagnose the problem and get you back up and running. If it turns out to be a warranty issue, we'll be right there with you, helping coordinate with the manufacturer and advocating on your behalf so you're not stuck navigating that process alone.

Our team is committed to helping you through your project during the ordering process and long after. Maintaining contact with the same associate throughout the process is not always possible. We strive to keep you connected with the same associate each time we make contact to keep those familiar with each project available. Rest assured that if you end up working with a representative different from the person you started, they are equipped to handle your situation with the quality and individuality you can expect. A change in associates does not alter compensation for our team.

Absolutely. Whether you're adding more panels, expanding your battery bank, or upgrading components, you can reach out to our team the same way you would for a new system. Tell us what you currently have and what you're looking to add, and we'll help you select compatible products and make sure everything works together.

Some of our batteries are UL listed and some are not. Certification status is shown on each product listing, so you can verify before purchasing. If code compliance is a factor in your project, our team can help you identify which products meet the certifications you need.

Warranty coverage varies by product and manufacturer. Current Connected is not the warranty provider. We are a reseller, and all warranty claims are handled through the manufacturer. That said, we don't leave you to figure it out on your own. If you reach out to us with a warranty issue, we'll troubleshoot with you first and then advocate on your behalf, helping coordinate with the manufacturer to get things resolved. For Victron products specifically, we handle warranty coordination directly when you contact us.

Pickup is available at our Hayden, Idaho and Las Vegas, Nevada warehouses by appointment only. Just contact us to place your order and schedule a convenient pickup time. Please make sure you arrive with a vehicle that has enough space for your items, and keep in mind that many products like batteries and solar panels will be palletized. A truck will be needed for any items that typically ship via freight. If your vehicle isn't suited for the load, we may need to reschedule your pickup. Orders must be picked up within 5 business days from ordering.

Upon placing an order, our order system sends a confirmation email to the address provided. Check your inbox and spam folder for the confirmation email.

After payment has been authorized and your order has been processed, our order system will send an email with your receipt details. If you have not received your receipt, please make sure to check your spam folder. Please note, if your payment is not authorized or declined, you will not receive a receipt as the order is unable to process.

Please refer to our dedicated return policy page

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A charge from CURRENTCON* or CRNT CNCTD* is a purchase from Current Connected at www.currentconnected.com. The number after the # is your order number. For example, in CURRENTCON* O #00000, your order number is 00000. You can use this to find your order confirmation email or look up the order in your account. If you have any questions, or don't recognize this charge, please reach out immediately!