Order Details
All orders must have a valid phone number that is reachable during normal business hours, otherwise the shipment can be delayed and in some cases have storage fees accrued. We highly advise double checking the entered shipping address prior to checking out to avoid Change-of-Address or Reconsignment fees.
Shipping Speed
Orders of items marked as “in stock” on their respective product page will be shipped within 2 business days; typically this is far faster, but some shipments may take longer to prepare.
The Current Connected shipping department will use their discretion on whether to ship via ground or freight service for large orders, factoring in the weight, dimensions, and shipping fee. If you would like to confirm the shipping method, feel free to contact us.
Shipping Charges
Our website automatically calculates shipping charges for packages shipping within continental US, based upon the address entered. For a shipping quote, please add the items to your cart and proceed to checkout. Shipping to Alaska and Hawaii is available on items that are not Hazardous materials, and shipping quotes can be provided upon request.
International shipments may be shipped to a US-based freight forwarder, but the freight forwarder must be fully arranged by the customer. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order within the contiguous US. You may check with your country’s customs office to determine if there will be additional costs. Our warranty coverage may include shipping coverage, however, this coverage only covers shipping to the freight forwarder. Under no circumstances will Current Connected, LLC be responsible for freight forwarding charges. Please see our Freight forwarding section here.
Signature Upon Delivery
Any parcel with a value greater than $500 will require a direct signature to ensure your product has safely reached your final destination. If you are unavailable to sign for a package or shipment at delivery, you can have the package held at a FedEx pick-up facility. FedEx Customer Service information can be found here.
The signature requirement may be removed by special request; however, we will require you to agree that Current Connected, LLC will be held harmless for Lost, Stolen, Misdelivered, or Undelivered Packages that signature requirement for delivery has been removed.
Ground Shipping Insurance
For Ground Parcels shipped via Common Ground Carrier (FedEx, UPS, USPS), shipment protection insurance is handled and provided by Route at checkout. Route’s shipping insurance is automatically turned on during checkout on orders with a value of less than $15,000, but can be turned off if you choose not to protect your shipment. If you choose to remove Route Shipping insurance from your shipment, your shipment will not be protected for the full value of your order and will only include $100 of insurance through the shipping carrier.
In the event of shipping damage, if you purchased Route Shipping Insurance you will file a claim directly with Route through the email sent by Route after checkout. For details on Route’s Shipment Protection Insurance Policies click here. Most claims have a resolution within 48 hours and Route’s insurance department will make the final determination.
In the event of shipping damage, if you did not purchase Route Shipping Insurance, your shipment includes $100 of shipment insurance and you will need to notify us within 5 days of any damages, and we will direct you to file a claim directly with the carrier; For FedEx click here, For UPS click here, for USPS click here. Most claims have a resolution within 90 days and the carrier’s insurance department will make the final determination.
Freight Shipment Terms
Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point.
Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an additional 2 business days as FedEx may need to set up an appointment for delivery.
Customers must specify if they need liftgate delivery in order to remove the product from the truck. Current Connected pre-pays for 15 minutes allotted to delivery/offloading of items from the truck.
Additional rates apply for extra services beyond general freight delivery,
This is including but is not limited to:
- Residential delivery
- Fragile handling (glass items or solar panels)
- Bulk or whole truck delivery
- Inside delivery (or beyond initial drop point for residences)
- Detention Charges
- Carrier holding and storage fees
- Any other additional methods that may change or alter the bill of lading beyond the usual delivery method.
Freight Shipping Insurance
For Freight shipments shipped via Freight Carrier (FedEx Freight, R&L Carriers, ABF, etc.), shipment protection insurance is handled and provided by Route at checkout. Route’s shipping insurance is automatically turned on during checkout on orders with a value of less than $15,000, but can be turned off if you choose not to protect your shipment. If you choose to remove Route Shipping insurance from your shipment, your shipment will not be protected for the full value of your order and the freight Carrier’s maximum liability shall not exceed 50 cents per pound per package or $10,000 per incident, whichever is lower.
In the event of shipping damage, if you purchased Route Shipping Insurance you will file a claim directly with Route through the email sent by Route after checkout. For details on Route’s Shipment Protection Insurance Policies click here. Most claims have a resolution within 48 hours and Route’s insurance department will make the final determination.
In the event of shipping damage, if you did not purchase Route Shipping Insurance, your shipment includes the freight carrier’s maximum liability, which shall not exceed 50 cents per pound per package or $10,000 per incident, whichever is lower. Please note, freight carrier liability claims can take up to 90 days for resolution. If a freight shipment is damaged, please reach out to us within 24 hours of delivery and follow the Freight Damage / Shortage Policy below:
Freight Damage / Shortage Policy
Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point. It is critical that you inspect your shipment for visible damage or shortages before signing for your delivery. Damages that occur in transit are unfortunate, and we do sincerely apologize. These policies are in place to protect everyone and expedite the process of helping you find a solution as quickly as possible. We advise all dealers and end-users to carefully read our policies which contain information on what to do if your shipment is damaged or there is a shortage and outlines procedures for helping you to resolve your issue. Freight companies directly impact these policies as you must follow their rules and regulations when submitting claims.
Current Connected, LLC will NOT be responsible for orders damaged in transit (including visible damage, concealed damage, and/or shortage of material). To proactively document your shipment for the Freight Carriers claims department, please follow the process below:
1. Inspect and alert the driver of visible damages or shortages before signing the delivery receipt
2. Document all visible damages or shortages on the delivery receipt
3. Take photos of the damaged product and/or packaging
4. Do not discard any product or packing materials
5. Notify the Freight Carriers Freight damage/shortages Claim team immediately and provide the delivery receipt and photos and other relevant documentation.
You or the receiving party must inspect the order upon delivery for any damages or shortages. Undiscovered or concealed damages not noted on the delivery receipt must be reported within 24 hours to the freight carrier and Current Connected LLC.
It is your responsibility to document and notify the delivering carrier and Current Connected LLC of any possible damages or shortages upon receipt. After acceptance of your shipment, you have legally released the freight carrier of any liability of damage. Any damages not notated within 24 hours of delivery and do not have a delivery receipt with documentation may be denied by the carrier.
If this time frame is not met, you forfeit all rights to a freight claim and are fully responsible for any replacement costs. Different Carriers may have different policies and time limits regarding claims. You should check with the freight carrier if you have questions regarding their time constraints for starting a claim, or how to file a claim.
Hazardous Goods
Hazardous materials refers to HAZMAT items. Lithium batteries are considered a Hazardous Good by shipping carriers. These HAZMAT shipments cannot be shipped out of the continental U.S. without specialized certifications. Feel free to inquire so we can see if we have a dealer in your region as they may have the product you are looking for in stock without requiring cross-border shipping.
Local Pickup
Orders from Current Connected may be eligible for pickup at our Southern Nevada location. In order to be eligible, the product will need to be ordered through our sales team, and an additional $200 dock pickup fee will be added to your order. This dock pickup fee is non-negotiable, no matter the volume of order. All pickups will require an appointment scheduled with our shipping department at least 48 hours in advance of the pickup time and date. For pickup, we will require a valid photo ID matching your order, and the credit card the order was purchased with. We will make a copy of your photo ID with your pick up invoice which will also need to be signed.
Change-of-Address / Reconsignment:
If you need to change the address of your shipment, we will try our best to accommodate your request. We can only process an address change or reconsignment if the freight is being sent within the same state as the delivery address provided at checkout. A return to sender will need to be processed if you change the address to a different state than the address provided for your order at checkout. This is for your security and enhanced fraud protection.
If a Freight Shipment address needs to be changed, we will follow up with the carrier. A $350 reconsignment fee per pallet will apply to your shipment. If a Ground package address needs to be changed, we will follow up with the carrier. A $75 per package change-of-delivery fee will apply to your shipment. If a return to sender needs to be processed because the new address provided for a shipment is located in another state, we will have the shipment returned to our shipping facility. The customer will be responsible for paying the cost of shipping, from the point where the shipment is located, back to our facility and will need to reorder with the correct address for fraud prevention.
Shipping / Freight Promotions
Any Freight or Shipping promotions are limited to the contiguous United States. Promotions apply to retail priced items only. Taxes and shipping are excluded from any order total requirements. Promotions are not valid on wholesale accounts.
Freight Forwarding
Customers may choose to utilize a Freight forwarder address for the delivery address on their order located within the Contiguous US. Once Current Connected has delivered the product to the address provided by the customer, all liability and responsibility shifts from Current Connected to the customer. Freight Forwarding is not a service for which we offer assistance, recommendations, or will fill out any additional documents pertaining to HAZMAT other than what is already provided.
The customer and Freight forwarder will be responsible for any other items, documents, or information regarding the forwarding of your order. The customer and Freight Forwarder will be responsible for communicating, and arranging any and all other necessary information to successfully forward your order.
Freight forwarders may require other HAZMAT information for Hazardous shipments to be completed depending on if the shipment is going via Air (IATA) or Boat (IMDG). These HAZMAT requirements are not something we specialize in or can provide assistance with. We are specialized in Ground (49 CFR) but cannot provide additional information or fill out additional HAZMAT / IMO shipping documents pertaining to forwarded shipments. These documents will need to be executed between the forwarder and customer directly. Most Freight Forwarders will have correct HAZMAT templates depending on the mode of transportation, and evaluate the shipment to provide the correct HAZMAT documents for transit. Oftentimes, there is an additional fee for this so please plan your shipment accordingly and make sure to communicate with your forwarder. Current Connected cannot guarantee the different modes of transportation a Freight Forwarder utilizes, or the various HAZMAT regulations required for each individual shipment that need to be properly documented and followed, and if the forwarder follows these regulations. This is why we do not offer any assistance, recommendations, and will not fill out any additional documents pertaining to HAZMAT, as these rules and regulations are very strict.
All Forwarding will be at the sole responsibility and liability of the customer, handled separately from Current Connected, and completely between the customer and the Freight Forwarder.
NOTE:
This policy excludes shipments to HI, and AK. If an item is available for shipment to HI, or AK, it will ship USPS or another economical route of our choice due to the increased cost of air shipment. We are able to ship large items via freight to Hawaii and Alaska. These large items, including but not limited to batteries, solar panels, and other balance of system items will need a custom quote for shipping. Please email us for more details and to request a quote.
IMPORTANT DISCLAIMER for orders shipping OUTSIDE of the United States
Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.