Order Details
All orders must have a valid phone number that is reachable during normal business hours, otherwise the shipment can be delayed and in some cases have storage fees accrued.
We highly advise double checking the entered shipping address prior to checking out to avoid Change-of-Address or Reconsignment fees.

Shipping Speed

Orders of items marked as “in stock” on their respective product page will be shipped within 2 business days; typically this is far faster, but some shipments may take longer to prepare.
Transit times for freight (palletized) shipments can be found here.
Transit times for ground (box) shipments can be found here.
The Current Connected shipping department will use their discretion on whether to ship via ground or freight service for large orders, factoring in the weight, dimensions and shipping fee. If you would like to confirm the shipping method, feel free to contact us.

Shipping Charges
Our website automatically calculates shipping charges for packages shipping within continental US, based upon the address entered. For a shipping quote, please add the items to your cart and proceed to checkout.

Shipping to Alaska and Hawaii is available on items that are not Hazardous materials, and shipping quotes can be provided upon request

International shipments may be shipped to a US-based freight forwarder, but the freight forwarder must be fully arranged by the customer. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs. Our warranty coverage may include shipping coverage, however, this coverage only covers shipping to the freight forwarder. Under no circumstances will Current Connected, LLC be responsible for freight forwarding charges. Please see our Freight forwarding section here.

Signature upon delivery
Any parcel with a value greater than $200 will require a direct signature to ensure your product has safely reached your final destination. If you are unavailable to sign for a package or shipment at delivery, you can have the package held at a FedEx pick-up facility. FedEx Customer Service information can be found here.

The signature requirement may be removed by special request; however, we will require you to agree that Current Connected, LLC will be held harmless for Lost, Stolen, Misdelivered, or Undelivered Packages that signature requirement for delivery has been removed.

 

Freight Shipment Terms

Our shipping terms constitute an FOB agreement. Title to the goods transfers to the buyer as soon as the shipping carrier accepts the goods at our location, under FOB shipping point.

Freight transit times will vary depending on location, availability of logistics warehouses, drivers, and environmental factors. Rural, residential, or isolated locations may take an additional 2 business days as FedEx may need to set up an appointment for delivery.

Customers must specify if they need liftgate delivery in order to remove the product from the truck. Current Connected pre-pays for 15 minutes allotted to delivery/offloading of items from the truck.

Additional rates apply for extra services beyond general freight delivery,
This is including but is not limited to:
Residential delivery
Fragile handling (glass items or solar panels)
Bulk or whole truck delivery
Inside delivery (or beyond initial drop point for residences)
Detention Charges
Carrier holding and storage fees
Any other additional methods that may change or alter the bill of lading beyond the usual delivery method.

Hazardous Goods
Hazardous materials refers to HAZMAT items. Lithium batteries are considered a Hazardous Good by shipping carriers. These HAZMAT shipments cannot be shipped out of the continental U.S. without specialized certifications. Feel free to inquire so we can see if we have a dealer in your region as they may have the product you are looking for in stock without requiring cross-border shipping.

Local Pickup
Orders from Current Connected may be eligible for pickup at our Southern Nevada location. In order to be eligible, the product will need to be ordered, and an additional $200 dock pickup fee will be added to your order. This dock fee is non-negotiable, no matter the volume of order.

All pickups will require an appointment scheduled with our shipping department at least 48 hours in advance of the pickup time and date.

For Pickup, we will require a valid photo ID matching your order, and the credit card the order was purchased with. We will make a copy of your photo ID with your pick up invoice which will also need to be signed.

Change-of-Address / Reconsignment:

If you need to change the address of your shipment, we will try our best to accommodate your request. We can only process a address change or reconsignment if the freight is being sent within the same state as the delivery address provided at checkout. A return to sender will need to be processed if you change the address to a different state than the address provided for your order at checkout. This is for your security, and enhanced fraud protection.

If a Freight Shipment address needs to be changed, we will follow up with the carrier. A $350 reconsignment fee per pallet will apply to your shipment.

If a Ground package address needs to be changed, we will follow up with the carrier. A $75 per package change-of-delivery fee will apply to your shipment.

If a return to sender needs to be processed because the new address provided for a shipment is located in another state, we will have the shipment returned to our shipping facility. The customer will be responsible for paying the cost of shipping, from the point where the shipment is located, back to our facility and will need to reorder with the correct address for fraud prevention.

Freight Forwarding
Customers may choose to utilize a Freight forwarder address for the delivery address on their order located within the Contiguous US.

Once Current Connected has delivered the product to the address provided by the customer, all liability and responsibility shifts from Current Connected to the customer. Freight Forwarding is not a service we offer assistance, recommendations, or will fill out any additional documents pertaining to HAZMAT other than what is already provided.

The customer and Freight forwarder will be responsible for any other items, documents, or information regarding the forwarding of your order. The customer and Freight Forwarder will be responsible for communicating, and arranging any and all other necessary information to successfully forward your order.

Freight forwarders may require other HAZMAT information for Hazardous shipments to be completed depending on if the shipment is going via Air (IATA) or Boat (IMDG). These HAZMAT requirements are not something we specialize in or can provide assistance. We are specialized in Ground (49 CFR) but cannot provide additional information or fill out additional HAZMAT / IMO shipping documents pertaining to forwarded shipments. These documents will need to be executed between the forwarder and customer directly. Most Freight Forwarders will have correct HAZMAT templates depending on the mode of transportation, and evaluate the shipment to provide the correct HAZMAT documents for transit. Oftentimes, there is an additional fee for this so please plan your shipment accordingly and make sure to communicate with your forwarder. Current Connected cannot guarantee the different modes of transportation a Freight Forwarder utilizes, or the various HAZMAT regulations required for each individual shipment that need to be properly documented and followed, and if the forwarder follows these regulations. This is why we do not offer any assistance, recommendations, and will not fill out any additional documents pertaining to HAZMAT, as these rules and regulations are very strict.

All Forwarding will be at the sole responsibility and liability of the customer, handled separately from Current Connected, and completely between the customer and the Freight Forwarder.

NOTE: This policy excludes shipments to HI, and AK. If an item is available for shipment to HI, or AK, it will ship USPS or another ecomomical route of our choice due to the increased cost of air shipment. Large items that ship Freight, and Batteries are not available for shipment to HI, or AK.

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the Unites States of America

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.