• For any returns or warranty claims, please email us at [email protected] or call us at (725) 258-2700.
    • This warranty policy is subject to change without notice. Please refer to our website for any updates to this policy.

Return Policy: For products no longer wanted by the customer, unrelated to a warranty claim.

  • If you made a mistake on an order, please contact us immediately. We will happily work with you to get the mistake corrected, often without charging a change order fee.  If you need help determining what you need to order, feel free to contact us by phone or email.
  • Any orders not yet shipped may be canceled and refunded less a 6% convenience fee.
  • For any orders canceled after the product has shipped, but before the product has been delivered:
    • Your refund will exclude the original cost of shipping, fees caused by the interception of the shipment, and a 10% restocking fee.
  • Any product that has been delivered must be return shipped to Current Connected at the cost of the customer. A 10% restocking fee and original shipping charge will not be refunded.
    • Products must be returned to Current Connected within 30 days of the delivery date.
    • The product must be undamaged, in its original, unopened packaging.
    • Products that have been opened are subject to testing – if product appears to be used, no refund will be issued. Used products may be re-shipped to the customer at the cost of the customer.
    • Products offered with “Free Shipping” will have the actual cost of the original and return shipping deducted from the refund.

Warranty Policy: For products that are defective or not performing to their specifications.

  • We stand behind our products, engineering and quality. If we made a mistake, we promise to correct it as cost-effective and promptly as possible.  If we missed or forgot something on your shipment, we will ship to you by the fastest means possible, if the wrong item was received it must be returned promptly.  Please note that Lithium Batteries may not be shipped by any method except Ground Transport. 
  • We offer a 1 year warranty on any products not specifically listed in this warranty policy. We offer technical support and troubleshooting throughout the duration of the warranty.
  • Products that include a manufacturer’s warranty, such as Fortress Power, Aims Power, Sol-Ark and/or Victron will be handled through their respective OEM.  Contact us and we will get direct the conversation to the appropriate companies and ensure your problem is solved.
  • Warranties only apply to original owner and are non-transferrable. We will verify your purchase prior to processing any warranty claims or returns.
  • If a product is not performing as promised, please contact us immediately at [email protected] or call us at (725) 258-2700. We will try to troubleshoot the situation to try to resolve the issue without incurring any charges and/or delays from shipping product back to us.
  • If it is determined that our product is obviously faulty, we will ship new product to you immediately. Save the new packaging so you can return the faulty/damaged product.  We will cover the cost of return shipping, if it’s our issue then the cost is on us!  This does not apply to items that have been damaged due to gross negligence, normal wear & tear, improper installation or abuse.
  • If we are unsure that a product is faulty, we will cover the cost of return shipping. The product will be tested and if determined to be faulty, we will pay the shipping to send a new item to you.  If a product however is not found to be faulty, it will be the responsibility of the customer to pay for both the shipping to Current Connected, LLC. as well as the shipping back to the customer.  This must be paid prior to return shipping.  If this fee is not paid within 30 days, the product will be discarded. 
  • Any faulty product must be returned to Current Connected, LLC. for failure analysis to help improve future products.
  • Our warranty does not cover items that have been damaged due to negligence, improper installation or abuse. If you are unsure, you should contact us before installing the product.
  • Our warranty does not cover normal wear and tear. 
  • Lithium batteries have finite cycle lives dependent on depth of discharge.  We provide charge and discharge figures that will give you the greatest lifespan possible.  Normal wear and tear is identified as all cells in a pack wearing evenly, even wear is not covered by warranty.  We define uneven wear as greater than 5% difference in capacity of any single cell in a pack measured in Ah, when properly utilizing a BMS.
  • If the product is to be replaced, and we no longer carry the old product or it is out of stock, we will provide a store credit for the value of the product.

Eneramp Batteries:

  • EnerAmp Batteries are subject to all other sections of this warranty, unless specifically modified by this section.
  • EnerAmp Batteries are covered for a 10 year duration.
SOK Batteries:
  • SOK Batteries are subject to all other sections of this warranty, unless specifically modified by this section.
  • SOK Batteries are covered by the manufacturer for 7 years.  We cover the extended warranty from year 8 to year 10.
Victron Energy:
  • Victron equipment is subject to all other sections of this warranty, unless specifically modified by this section.
  • Victron equipment is covered by the manufacturer for 5 years.  We cover the extended warranty from year 6 to year 10.

Product warranty is limited to original defects in material and workmanship. Warranty does not cover collateral damage. Due Misuse, abuse, incorrect charging and other inappropriate use of this product are not covered under warranty.

Damaged Shipments:
  • We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.

The equipment sold by Current Connected, LLC. is designed by the manufacturer to be installed ONLY by licensed, trained, and insured electrical installation professionals. We strongly advise the customer to seek the assistance of such a professional to exclusively perform the implementation of any of these products, and we make no warranty of the purchaser’s safety, success of equipment implementation, or compliance with local codes and regulations. 

WARNING: When handling batteries and chargers, always use proper precautions, and follow all manufacturer’s instructions. Improper usage, charging, storage and/or alteration of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable batteries and chargers may result in temporary or permanent damage to batteries, chargers and can result in an explosion causing serious personal injury. Battery cells and chargers are extremely sensitive to charging characteristics and may cause burns and/or explosions. You agree that Current Connected, LLC is not responsible or liable for any damages ( to person and/or property) , injuries or defects alleged to be caused by any of our batteries containing Li-ion (Lithium-ion) and/or LiPo (Lithium-ion Polymer) and any chargers. Any mishandling, storage, dismantling, alterations or abuse of our batteries and chargers in any way is not the obligation of Current Connected, LLC. The operator and/or consumer is responsible for reading and interpreting the safety issues assigned to every product description. The operator and/or consumer also assumes the responsibility that all our products are USED AT YOUR OWN RISK. By purchasing and using the batteries and/or chargers you acknowledge that you are familiar with all the hazards, warnings, safety precautions, safety guidelines, laws and regulations associated with the usage, charging, storage, disposal, alteration, dangers, precautions, and risks associated with the batteries and/or chargers you are purchasing.

If you are unfamiliar with the safe usage, warnings, guidelines or do not agree to anything contained in this Current Connected, LLC Warning and/or Current Connected, LLC Disclaimer you should not use any battery and/or charger purchased from this website.

Current Connected, LLC DISCLAIMER

DISCLAIMER: You consent to having a thorough and detailed understanding of batteries and/or chargers and any item found within this site. You also agree that by buying and utilizing this product, you are assenting to take full responsibility, accountability and sole liability for the purchase and use of this item. You agree to release and hold harmless Current Connected, LLC, company shareholders, employees, officers, representatives, agents, attorneys, subsidiaries, and all other affiliates within the companies for any personal injury, misuse, defects or hazards (known or unknown) that may occur due to the use of this product. No claims, representations or warranties, whether expressed or implied, are made by Current Connected, LLC or within this website as to the safety, reliability, durability and performance of any of our company’s products. You acknowledge that Current Connected, LLC is not a manufacturer of any of the products sold on this website. If you are a reseller of any batteries and/or chargers purchased from this site, you agree to hold harmless and indemnify Current Connected, LLC from all damages to person and/or property, claims, lawsuits, attorney fees, arbitration awards, mediation fees, and court costs at the trial and appellate levels.